COVID POLICIES:

Covid Questionnaire: Every client will receive a Covid Questionnaire via text on the day of their appointment. The safety questions must be answered before the start of the appointment, or service will be refused. Safety questions can be found at the bottom of the “Home” page, as well as in your appointment email confirmations and reminders. Masks are also still required at appointments at this time.

CANCELLATION POLICIES

Cancellations: Same Day Cancellations (within 24 hours of your appointment time) will be charged 100% of the service charge for the scheduled appointment. Cancellations made within 24 to 48 hours of the appointment time are subject to a 50% service charge for the appointment scheduled. Cancellations made outside of the 48 hour window will not be charged. Please see “Illness” and “Weather” policies for exemptions.

No Shows: No Show appointments will be charged 100% of the service charge for the appointment scheduled.

Late Appointments: Appointments are booked back to back, so unfortunately if you are running more than 10 minutes late, your appointment may need to be modified or rescheduled. Please text 503.395.4639 if you are running behind. Late appointments that need to be rescheduled to another day are considered same day cancellations, and are subject to a 100% service charge for the appointment scheduled.

CANCELLATION POLICY EXCEPTIONS

Illness: If you are feeling ill, or have a contagious illness or communicable disease that is active, please cancel your appointment as soon as possible. If you are able to do so, please make the cancellation outside of the 48 window, however, if you begin to feel ill within the 48 hour window, please let me know, and we will cancel the appointment without penalty, so long as you contact me at least an hour before your scheduled appointment. If you contact me within the hour of your appointment, this is still considered a same day cancellation, and will be charged as such. Service will be refused if you show up to an appointment with a potentially contagious illness, such as, but not limited to, coronaviirus, a common cold, the flu or flu like symptoms, a stomach bug, a herpes flare up, etc. Please reschedule online once you are feeling 100% better. This is a non-negotiable policy. Thank you for your understanding.

Weather: In times of inclement weather, canceling appointments same day may be permitted if safety is in question. Cancellations made prior to inclement weather will be charged according to the cancellation policies.

SCHEDULING POLICIES

Notifications: Please enable notifications for both email and text. An email reminder will be sent 3 days (72 hours) prior to your scheduled appointment, and a text reminder will be sent 1 day (24 hours) prior to your scheduled appointment. The email reminder contains pertinent information about your appointment - please read your notifications.

Rescheduling: If you are rescheduling an appointment outside of the 48 hour window of your appointment, you are able to do so yourself within the booking channel on square. If you are looking to reschedule an appointment that falls within 48 hours of your original appointment time, you will need to contact me directly at 503.395.4639. If you are rescheduling for the same day, just at a different time, no cancellation fee will apply if the appointment is available. If you are looking to reschedule to a different day, and you are already within the 48 hour period of you original appointment, the appropriate corresponding cancellation fee may apply.

Changes/Modifications: Appointments that are condensed within the same day of the service will be charged in full for the original appointment. Modifications made the day before the service are subject to a 50% cancellation fee, and changes made outside of the 48 hour window will have no fee associated with the change. Example: if you are scheduled for a brow shaping and brow tinting, but you are running behind, which leads to only being able to accommodate time for the brow shaping, you will still be charged for the brow shaping and brow tinting, as this is was the original appointment scheduled and time allotted for.

SERVICE POLICIES

Smoking: Please refrain from smoking Tobacco or Cannabis before your appointment. The lingering smell can sometimes trigger an allergic reaction or asthma attack. Your cooperation is greatly appreciated.

Pets: The Oregon Health Authority does not allow animals to be on premise where services are being offered; with the exception of certified service animals. Please make alternate arrangements for your pets during services, otherwise the appointment will need to be rescheduled.

Children: For the safety of your child, as well as license and liability restrictions, children may not attend appointments while an adult is receiving a service, unless the child is also there to receive a service. Please make alternate arrangements for childcare during your service, otherwise the appointment will need to be rescheduled. Thank you for your understanding.

Guests: In order to provide the best service that I am able, and to ensure the safety of both my clients and myself, please refrain from bringing guests with you to your appointment; with the exception of a Parent or Legal Guardian accompanying a client under the age of 18.

Clients Under 18: First time clients under the age of 18 must be accompanied by a Parent or Legal Guardian at the arrival of their first appointment to sign a client waiver. If the client is 14 years of age or older, the parent or legal guardian may leave for the remainder of the service, and does not have to be present for the child’s future appointments if they so choose; unless the child is receiving a new service, or is paying with a credit or debit card other than their own.

PAYMENT POLICIES

Card Payment: If paying with a Credit or Debit card, the card must be in the name of the client receiving the service, and not that of someone else, unless the card holder is present during the time of transaction. Cards must be presented at time of transaction if making a purchase in person. The card saved on file will only be used in the instance of a cancellation policy violation.

eGift Cards: If you have purchased or received an eGift card for Aubergine Esthetics Studio, and your intent is to use the gift card for yourself, please link your eGift card to your square account. You can do this by following the instructions in the email in which you received the eGift card. Use either the email or phone number linked to the square account that you use to log in and book appointments. This will make checking out using an eGift card a million times easier for both of us. Thank you!

Cancellation/Late/No Show Payment: In the event of a cancellation made within 48 hours, a late appointment that needs to be rescheduled to another day, or failing to show up to an appointment, if there is a card saved on your file, it will be charged accordingly to the corresponding cancellation policy violation. If there is not a card on file, the card has expired, or the payment bounces, an invoice for the appointment cancellation violation will be sent to your email on file, and future appointments will not be approved until the invoice is paid in full.

Sales: All sales are final. This includes both sales for products purchased, as well as services provided. Thank you.